Returns

Important Notice***
Havéa products are intended for personal use only. Reselling our products to third parties, including online marketplaces, retail stores, or through any other channels, such as Amazon, TikTok, Walmart, eBay or any other outlets involving third-party apps, software or websites are strictly prohibited. Any violation of this policy may result in legal action to protect our brand and the trust of our customers. Any violation of this policy will result in actions taken to preserve the integrity of our brand and the trust of our stylist community.

Returns & Refunds

If you are unsatisfied with a recent purchase you may return your product back to us 14 days from the date of your package arrival for a qualified refund, less shipping costs and 20% restocking fee. Please be advised that authorization for your return is at the sole discretion of Havéa. Havéa does not provide a prepaid return shipping label at this time.

When returning your item(s), you must include the original order number, all parts of the original packaging, and printed materials to be eligible for a refund.

Please add insurance and save your tracking information when shipping products back to Havéa Return Center as we are not deemed responsible for products lost, stolen, or damaged when you are shipping them back to us. Please allow 7-14 days from the time Havéa receives your return to process eligible refunds and or exchanges.

Replacement Order Terms

We always strive to do better! In order to expedite replacements due to damage during shipping we require images of how your package arrived so that we can either: guide you to make a claim with the carrier or refresh our staff with our quality standards. Unfortunately, we will not be able to process replacement items if applicable images are not emailed to us through the request process.

When requesting a replacement for a damaged item(s) that arrived. You must submit images of the box if there are visible damages on the outside of the box, if applicable. Internal images, showing how products were wrapped, prepared, and or packaged, and lastly an image of the broken or damaged item(s).

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@havea.com.

Sale and Promotional Items

All sale and promotional items are final sale and not eligible for a refund. Sale pricing is only available at the time of sale and cannot be retro-dated or applied towards an upcoming sale price.

Gift with purchase items do not qualify for a refund of the product.

Any sale or promotional items that arrive damaged are eligible for an exchange of the same product within 15 days of the package arrival date.

Replacement Items

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@havea.com.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.